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Free shipping from
3-4 business days
Delivery Method
DHL Economy
Delivery Time
2 - 7 business days.
3-4 business days
Free Shipping From
Delivery Method
DHL Express
Delivery Time
2 - 7 business days.
1 business day
Return policy
Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Read about our Terms of purchase policy here
FWD-02 SPORT - How to - Find the perfect fit

Fit the earbuds

The wings ensure that the headphones sit securely in place while the eartips affect the acoustic properties of the headphones so if the earbuds tend to move or fall out, try changing to a bigger wing size as the eartips and the silicone wings come in different sizes that can be combined for a perfect fit.

1. Gently pull the eartip from the earbud and then remove the wing.
2. Attach the new wing by stretching it into place and making sure that the holes on the wing and earbud line up.
3. Fasten the new eartip on the earbud.

It is not uncommon to use different sizes for left and right earbud.

Also, we recommend you set up your adidas headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.

Do you still need help?
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customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.