Clean your headphones to keep them fresh and make them last longer. The headband and the ear cushions can be removed, and machine washed separately.
Washing the ear cushions
Remove the ear cushions by turning them slightly counterclockwise, and then gently pulling them from the headphones.
Note: To reattach the ear cushions, roll back the fabric, position the ear cushions on the headphones and turn it clockwise until it locks in place and make sure that the hole on the right ear cushions is aligned with the usb-c connector on the headphones.
Washing the headband
Carefully pull the inner fabric headband to remove it.
Note: To reattach the inner headband, simply align it and then snap it in place at the ends.
Washing the headphones
Unplug the any cable before cleaning the headphones.
Note: Make sure everything is completely dry before plugging in a usb charger.
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Delivery within
3 business days
Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET
Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET
Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Delivery Method
DHL Express
Cost
A$39 for orders below A$200, A$26 for orders equal to or above A$200
Delivery Time
2 - 7 business days.
3 business days
Return policy
Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Read about our Terms of purchase policy here
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Headphones
RPT-02 SOL - How to - Clean
Cleaning instructions
Use a soft, slightly damp lint-free cloth and mild soap and avoid getting moist in any openings. Carefully clean sensitive areas such as speaker mesh and openings with a dry brush or cotton swab.
- Do not use any sharp objects.
- Do not use compressed air.
- Do not use cleaning detergents or wet wipes as they may contain strong chemicals, alcohol, or bleach that can affect the surface or performance.
- Do not use any sharp objects.
- Do not use compressed air.
- Do not use cleaning detergents or wet wipes as they may contain strong chemicals, alcohol, or bleach that can affect the surface or performance.
Also, we recommend you set up your adidas headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.
